Frequently Asked Questions (FAQ)

Do I need to create an account to make a purchase?

No, you can check out as a guest.

When will my order be shipped?

Orders are shipped within 3–10 business days.

What payment methods do you accept?

We accept various payment methods. Please see the checkout page for available options.

Are taxes and duties included in the price?

Yes, all prices include applicable taxes.

Can I change my shipping address after my order has been dispatched?

We cannot guarantee address changes or reshipment once an order is dispatched. Additional delivery charges may apply for redirected shipments.

I placed an order but haven’t received a confirmation. What should I do?

If you haven’t received an order confirmation, please check your spam/junk folder first. If it’s still missing, contact us at vipservice@maryling.com.

What if my order is missing, defective, or incorrect?

If you receive an incorrect, defective, or incomplete order, please email vipservice@maryling.com with your order number, product photos, and contact details so we can resolve the issue.

How long will my refund take?

Refunds are processed promptly and typically reflect in your account within 10 business days, depending on your bank or card issuer.

How do I know my size?

Refer to the “Size Guide” link at the bottom of each product page for guidance. You can also contact us for personalized sizing advice.